FAQ
Common Questions
Quick answers to frequent support questions from voting event teams and voters.
Why can a voter not cast votes?
Check these first:
- Voting Event has not started yet
- Voting Event already ended
- Voter is not approved
- Voter already voted
- Wrong voting event code or wrong voter key
Why is a candidate not showing on the ballot?
Possible reasons:
- Candidate is not approved
- Candidate is not assigned to that position
- Candidate belongs to a different voting event
Why is result page not visible to some users?
Result visibility depends on:
- Role permissions
- Live Result setting
- Publish Result setting
- Voting Event status (ongoing or ended)
Can we rename labels like Candidate and Position?
Yes. Use alias settings to rename voting event entities for your context.
Can we import participants in bulk?
Yes. Positions, groups, candidates, and voters can be imported in bulk through the dashboard import sheets.
Can we revoke voting event access after inviting someone?
Yes. You can revoke invites from the voting event invites table.
Can we export records after the voting event?
Yes. Voting events on paid plans can export voters, candidates, positions, groups, and votes.
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Last updated March 21, 2026